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Article: Call center technologies buck the depressed economic trend; In the UK, spend on IVR and call recording technologies will grow the fastest.
- Article from:
- M2 Presswire
- Article date:
- November 26, 2002
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M2 PRESSWIRE-26 November 2002-DATAMONITOR: Call center technologies buck the depressed economic trend; In the UK, spend on IVR and call recording technologies will grow the fastest(C)1994-2002 M2 COMMUNICATIONS LTD
RDATE:11282002
London -- Where vendors of customer relationship management and other enterprises have seen their revenues decimated, a new report just published by independent market analysts Datamonitor (DTM.L) is predicting sunny skies ahead for vendors of call recording, computer telephony integration (CTI) and interactive voice response (IVR), saying they will buck this trend as it is these add-on technologies that call centers will ...