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Managing Returns: while many retailers are outsourcing their returns to a 3PL, the Spiegal Group has turned reverse logistics into a core competency. (Best Practices).

Returns force warehouse managers to make a major decision: handle them in-house, or outsource returns to a third party logistics provider that specializes in reverse logistics.

Many leading companies choose the latter. By handling returns for a number of companies, a 3PL can attract the volume of returns to justify the investment in systems to optimize returns. But for Distribution Fulfillment Services (DFS), the Columbus, Ohio-based distribution arm of the Spiegel Group, the successful handling of returns is every bit as important as filling orders for customers.

After all, Spiegel and Eddie Bauer, the two brands supported by DES, receive between 5.8 and 6 million ...

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