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Article: AutocheX Survey Shows Customer Communication is Key to Keeping Referral Rates High.
- Article from:
- Business Wire
- Article date:
- December 6, 2002
CopyrightCOPYRIGHT 2002 Business Wire. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Business Editors
NACE International Autobody Congress and Exposition
SAN DIEGO--(BUSINESS WIRE)--Dec. 6, 2002
Communication May Be as Important as On-Time Delivery, According
to AutocheX Survey of 250,000 Customers
Keeping vehicle owners fully informed of delays in the collision repair process may be just as important in gaining customer referrals as delivering a completed repair job on time. That is according to AutocheX, the collision repair and claims industry's largest and most recognized source for customer satisfaction indexing (CSI), which recently completed a survey of nearly a quarter of a million body shop customers. ...