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Article: ePeople Teamwork 4.5 Reduces Time to Resolution for Organizations that Support Complex Products; New Release Extends Collaborative Issue Resolution Capabilities with Features Including Resolve Anywhere for Email Collaboration.
- Article from:
- PR Newswire
- Article date:
- December 10, 2002
CopyrightCOPYRIGHT 2002 PR Newswire Association LLC. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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MOUNTAIN VIEW, Calif. -- ePeople, the market leader in collaborative CRM, today announced ePeople Teamwork 4.5, web-based collaborative support software for companies that sell complex products. With new features including Resolve Anywhere for email collaboration, Knowledge Automation and support for account management, ePeople Teamwork 4.5 enables support organizations to continually improve the quality and time to resolution of customer issues and increase visibility into the resolution process for greater customer satisfaction and reduced support costs.
"CRM and knowledge management systems are well-suited for simple products sold in high volumes, typically ...