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Article: How to run a better bulletin board.
- Article from:
- Soft-Letter
- Article date:
- December 28, 1990
CopyrightCOPYRIGHT 1990 Aegis Resources, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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"The number one issue today," says Jim Fitzgerald, manager of technical support for Borland's language products, "is getting information into the hands of users." And one of the best ways to provide such information, he argues, is through an electronic bulletin board system. Unlike "one-to-one" phone support, he says, bulletin boards help users tap into knowledge that is otherwise lost "on isolated hard drives, on sticky notes, and in the brains of engineers."
But setting up a bulletin board isn't as easy as it seems, Fitzgerald concedes. To succeed, a bulletin board has to attract a critical mass of enthusiastic users and "provide a comfortable environment for ...