Article: Albuquerque and rural New Mexico heat up. (RE: Locations).

Historically, when one thought of call center, back office and shared service center meccas in the U.S., places like Omaha, Kansas City, Tampa, Orlando, Phoenix, Houston, Dallas, Salt Lake City and Oklahoma City came to mind. It is doubtful that Albuquerque, New Mexico would have been high on the list. That changed on February 8, 1993 when Southwest Airlines landed and decided to locate its 50,000-square-foot, 250-seat, 425-sales agent reservation center there. Since then, the area has literally taken off.

Why Albuquerque? Why has this tranquil, clean, culturally diverse community become a favorite location for call centers, back-office operations and shared ...

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