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Article: J.D. Power and Associates Reports: Independent Automotive Service Contract Providers Receive Higher Satisfaction Ratings From Dealers Than OEM Providers; CNA National Ranks Highest in Customer Service Among Service Contract Providers.
- Article from:
- PR Newswire
- Article date:
- March 13, 2003
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WESTLAKE VILLAGE, Calif. -- WESTLAKE VILLAGE, Calif., March 13 /PRNewswire/ -- In the highly profitable area of extended warranty programs, automotive dealerships are significantly more satisfied with independent service contract providers than OEM(1) providers, according to the inaugural J.D. Power and Associates 2003 Dealer Service Contract Satisfaction Study(SM) (DSCS) released today.
The study measures dealer experience with the service, products and financial administration and fees of their primary service contract provider and is based on more than 5,000 responses from more than 3,300 auto dealers.
The study finds that independent providers score ...