Article: Factors that influence line managers' perceptions of hospital performance data.

Performance measurement has emerged as an important public policy issue in health care. Data gathering on the performance of health systems, organizations, and individual care providers is being undertaken widely. These efforts measure clinical performance, financial performance, and performance in the area of patient satisfaction. A variety of stated purposes for performance measurement include helping consumers decide where to seek care, holding providers accountable for outcomes of care, identifying areas for improvement, and identifying benchmark sources (Nelson et al. 1995; Miller and Leatherman 1999). The idea is that measurement is crucial if quality is to be ...

Related newspaper, magazine, and journal articles:

 
 
Newsweek Harper's Magazine The Washington Post Chicago Tribune Crain's Chicago Business PRNewswire Pediatric News The Nation Advertising Age The Economist (US) A FREE trial gives you access to over 80 million articles! Access over 6,500 publications with a FREE trial!