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Article: Factors that influence line managers' perceptions of hospital performance data.
- Article from:
- Health Services Research
- Article date:
- February 1, 2003
- Author:
CopyrightCOPYRIGHT 2003 Health Research and Educational Trust. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Performance measurement has emerged as an important public policy issue in health care. Data gathering on the performance of health systems, organizations, and individual care providers is being undertaken widely. These efforts measure clinical performance, financial performance, and performance in the area of patient satisfaction. A variety of stated purposes for performance measurement include helping consumers decide where to seek care, holding providers accountable for outcomes of care, identifying areas for improvement, and identifying benchmark sources (Nelson et al. 1995; Miller and Leatherman 1999). The idea is that measurement is crucial if quality is to be ...
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