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Article: Residents blast change in AT&T cable service
- Article from:
- Palatine Countryside (IL)
- Article date:
- January 18, 2001
- Author:
CopyrightCopyright 2001, Palatine Countryside, Pioneer Press. All rights reserved. REPRODUCTION PROHIBITED. (Hide copyright information)
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STAFF WRITERS
AT&T Broadband officials may have thought customers would be pleased last month when they recently upgraded their cable television with a new digital service that offers more channels and improved sound and pictures for a buck or two more a month.
Instead they got angry customers calling to protest the unexpected loss of three HBO channels from their analog cable system.
"I don't think AT&T anticipated the civil unrest," Palatine Village Manager Michael Cassady said.
In an effort at damage control, Carlo Cavallaro, AT&T director of local government affairs, appeared Monday before the Palatine Village Council and sent out a letter of apology to municipalities.
Council ...