Article: Lithium Technologies and SSPA Research: Generational Differences Drive Requirements for Web 2.0 Support


Wireless News
03-06-2008
Lithium Technologies and SSPA Research: Generational Differences Drive Requirements for Web 2.0 Support

WIRELESS NEWS-March 6, 2008-Lithium Technologies and SSPA Research: Generational Differences Drive Requirements for Web 2.0 Support (C)2008 10Meters - http://www.10meters.com

Lithium Technologies and the Service & Support Professionals Association (SSPA) announced the release of How Generational Differences Are Driving Requirements for New Support Channels, a white paper that documents generational differences in customer support attitudes and expectations.
The findings suggest that enterprises seeking to provide superior service and support across ...

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