Article: Satmetrix Study Examines the Economic Impact of 'Word-of-Mouth'

Article: New Research Casts Doubt on Validity of Widely Used Metric to Predict Company Growth.
PR Newswire;  December 4, 2006 ;     700+ words ...Multi-Institution Study Replicates Net Promoter Methodology; Results Indicate Concept...academic analysis of the metric known as Net Promoter, researchers have discovered that claims...recreated original data used to support Net Promoter. The investigation found that Net ...

Article: Satmetrix' unveils Netpromoter.com, an online community for executives interested in "The Ultimate Question"; Netpromoter.com is the top destination for learning more about driving profitable growth through customer loyalty.
M2 Presswire;  January 25, 2006 ;     700+ words ......disciplines of customer loyalty and Net Promoter , the ultimate question in customer...Executives in this industry have found that Net Promoter is more than a score. Netpromoter.com...website for gathering information aboutthe Net Promoter Discipline, a discipline by which ...

Article: PROFILE - FRED REICHHELD: Reichheld rates reputation.(Interview)
Brand Strategy;  October 9, 2007 ;     700+ words ......with Fred Reichheld and asks why the net promoter score is so significant RM: You're known...unmistakeable sign of their loyalty. RM: Should net promoter be applied on its own within a brand...stand out above all others. I think net promoter should be one of the two or three ...

Article: Time Warner Cable's Road Runner Tops First Net Promoter Telecommunications Industry Research; Satmetrix Reveals the Best and the Worst of the USTelecommunications Community.
M2 Presswire;  June 7, 2006 ;     700+ words ......Warner Cable's Road Runner Tops First Net Promoter Telecommunications Industry Research...CEM) companyand co-developer of the Net Promoter Score, today unveiled the findings of the Net Promoter Industry Report 2006: Telecommunications...

Article: A Score Worth Keeping.
Professional Builder (1993);  January 1, 2008 ;     606 words ......Avid Ratings Co. Though the widely used Net Promoter Score has come under attack, there are...consultant Fred Reichheld introduced his Net Promoter metric, and customer satisfaction was...companies are able to determine their Net Promoter Score by subtracting the percentage...

Article: ResponseTek:CEM Transforms Net Promoter into Comprehensive Business Improvement System.
Biotech Week;  August 13, 2008 ;     572 words ......CEM) solutions, today introduced new Net Promoter(R) functionality, providing its clients...release, ResponseTek has integrated the Net Promoter method of measuring customer satisfaction...clients to measure, report on and analyze Net Promoter scores across all customer touch ...

Article: Consumer Contact ULC Becomes First Net Promoter(R) Loyalty Partner in Canada.
PRWeb;  April 2, 2009 ;     700+ words ......today that it has become a Net Promoter(R) Loyalty Partner, enabling...provide clients with certified Net Promoter(R) measurement and tracking...excited to become the first Net Promoter(R) Loyalty Partner in Canada...

Article: ResponseTek:CEM Transforms Net Promoter(R) into Comprehensive Business Improvement System.
PR Newswire;  July 28, 2008 ;     661 words ......CEM) solutions, today introduced new Net Promoter(R) functionality, providing its clients...release, ResponseTek has integrated the Net Promoter method of measuring customer satisfaction...clients to measure, report on and analyze Net Promoter scores across all customer touch ...

Article: Satmetrix Named to JMP Securities Top 100.
PRWeb;  May 26, 2009 ;     500 words ......PRWeb.com via COMTEX) -- Satmetrix, the Net Promoter(R) company and the leader in customer...satmetrix.com/book/index.html). As Net Promoter (http://www.netpromoter.com/netpromoter...enable these companies to implement Net Promoter programs that deliver results such as...

Article: Net Promoter European Conference Highlights Practical Approaches for Improving Customer Loyalty
Wireless News;  June 29, 2007 ;     561 words ...Wireless News 06-29-2007 Net Promoter European Conference Highlights...Loyalty WIRELESS NEWS-June 29, 2007-Net Promoter European Conference Highlights...Executives attending the inaugural Net Promoter European Conference, held this...

Article: Satmetrix Hosts Second Annual European Net Promoter
Wireless News;  May 22, 2008 ;     167 words ......Satmetrix Hosts Second Annual European Net Promoter WIRELESS NEWS-May 22, 2008-Satmetrix Hosts Second Annual European Net Promoter (C)2008 10Meters - http://www.10meters.com The second annual European Net Promoter Conference in London concluded following...

Article: PROFILE - FRED REICHHELD: The quiet American.(Interview)
Brand Strategy;  October 9, 2007 ;     700+ words ......Mortimer talks to Fred Reichheld whose net promoter score movement has changed the way companies...Reichheld, creator of the management metric 'net promoter score' and author of global bestsellers...convincing. Which perhaps explains why his net promoter score, developed in ...

Article: Satmetrix CEO Richard Owen presents at Institute for the Study of Business Markets; Encore performance of well-received ISBM conference presentation also to be offered as a free webinar.
M2 Presswire;  April 4, 2006 ;     475 words ......webinar Creating Good Profits with Net Promoter will focus on key success factors for implementing the Net Promoter discipline. Attendees can register...at www.isbm.org. AboutNet Promoter Net Promoter is more than a metric to measure...

Article: Satmetrix Study Explores the Economic Value of Word-of-Mouth Using Net Promoter.(Report)
Biotech Week;  October 22, 2008 ;     700+ words ......The study, Net Promoter Economics: The...line. Using Net Promoter(R), the Satmetrix...Ultimate Question, Net Promoter enables companies...Building on Net Promoter, Satmetrix has developed the Net Promoter WOM Economic...experience. The Net ...