Article: Personalizing the Collections Conversation: The Secret to Greater Wallet Share - A Varolii Webinar

Article: Personalizing the Collections Conversation: The Secret to Greater ...
Business Wire;  August 20, 2009 ;     425 words ... ... noise," businesses trying to collect past-due payments are left competing for consumer attention, as well as a limited wallet share. In this complimentary Webinar, Principal Analyst Dave Frankland of Forrester Research, and Brian Moore, executive director ...

Article: Crisis Communications, Organizational Resilience and Employee ...
PR Newswire;  February 20, 2008 ;     549 words ... ... critical component of their organizations -- their workforce -- in order to be truly resilient. In this complimentary Varolii Webinar, established expert and international consultant Dr. Gerald Lewis (http://www.geraldlewis.com/), will share ...

Article: Credit Crunch: Survive or Thrive? - A Varolii ...
PR Newswire;  January 29, 2008 ;     497 words ...SEATTLE, Jan. 29 /PRNewswire/ -- In light of the current economic climate and ongoing credit crunch, Varolii Corporation will host a Webinar discussion around innovative approaches to collections proven to increase revenue recovery. WHEN: Wednesday, January 30, 2008, 1:00 p.m. - 2:00 p.m. EDT WHAT:

Article: Agent Communications: The Last Piece of the Workforce Management ...
Business Wire;  April 9, 2009 ;     500 words ...SEATTLE -- Contact centers are vital to your customers and your business. You've invested in tools to get agent staffing levels right and you have key performance metrics to hit. But how do you communicate with your agents during unexpected events? In this complimentary 30-minute Webinar, Varolii's

Article: Top Strategies for Using Personalized Communications to Reduce ...
Business Wire;  August 10, 2009 ;     429 words ...SEATTLE -- Every day, consumers are bombarded with calls, direct mail, email, text messages, and more. But amid all the "noise," consumers may not be getting the type of personalized service and attention that will keep them loyal to the businesses they have relationships with. In this

Article: How to Alleviate the High Cost of Healthcare Member Services - A ...
Business Wire;  June 25, 2009 ;     657 words ...SEATTLE -- Healthcare costs in the United States continue to skyrocket, partially due to the overwhelming administrative burden on managed care organizations to get and stay up to date with plan member services. The cost of providing personalized service to health plan members has gone through the

Article: Strike a Balance: Get the Right Mix of Agents and Automation - A ...
Business Wire;  March 24, 2009 ;     661 words ...SEATTLE -- What's the best way to get the most out of your call center automation technology, yet still maintain an element of live, personal customer interaction? In this complimentary, 30-minute Webinar, Kate McArdle of Varolii Corporation will discuss the best approaches for strategically