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Article: Shocking responses to Ipoh Hospital survey
- Article from:
- New Straits Times
- Article date:
- July 19, 2003
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New Straits Times
07-19-2003
Shocking responses to Ipoh Hospital survey
Edition: Main/Lifestyle; 2*
Section: Nation
IPOH, Fri. - Patients seeking treatment at the Ipoh Hospital should not be surprised if stone-faced staff attend to them.
A recent survey among staff revealed that 80 per cent of the respondents believed they should not smile while on duty.
Other shocking facts? Sixty per cent of the respondents believed they should not be friendly with the patients, while 65 per cent perceived complaints by the patients as untrue.
It also showed that 93 per cent of them believed that communication among the staff was bad, while 70 per cent would complain if their colleagues took emergency or ...