Article: Improvement with self-assessment

Roslina Ab Wahid
New Straits Times
10-05-2002
Improvement with self-assessment
Byline: Roslina Ab Wahid
Edition: Main/Lifestyle; 2*
Section: Appointments

SELF-ASSESSMENT has been adopted by organisations throughout the world as a mechanism for guiding the development of quality activities to improve organisational performance. The European Foundation for Quality Management (1993a) defined self-assessment as a cyclic, comprehensive, systematic, and regular review of an organisation's activities and results against a model of business excellence culminating in planned improvement actions.

Methodologies. Several methods can be used by organisations to conduct self-assessment such as ...

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