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Article: Air Arabia Ups Customer Service in Saudi with Frontliners and Altitude Software
- Article from:
- Al Bawaba
- Article date:
- May 13, 2007
CopyrightCopyright 2007 Al Bawaba. Provided by ProQuest LLC. (Hide copyright information)
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To support its fast-growing activity in Saudi Arabia, National
Flight Service (NFS) has selected Frontliners for its ability to
efficiently deliver first-class contact centre outsourcing services
on behalf of Air Arabia. By outsourcing key CRM operations to
Altitude-powered Frontliners, NFS expects to see increased customer
reach for Air Arabia passengers, enhanced customer satisfaction as
well as substantial cost savings. NFS is a major General Sales Agent
(GSA) for airlines in Saudi Arabia.
Providing First-class Contact Centre Support for Air Arabia in
KSA'We have chosen Frontliners because we are impressed by their
ability to provide a fully integrated multi-channel service by
deploying ...