Article: Electronic Mail's Delivery Problems; Firms Give Stamp of Approval, but Seek Integrated Systems

The Quaker Oats Co. isn't quite sure how many electronic mail systems it has. Perhaps as many as two dozen are scattered around the $5 billion company's offices and facilities, most of them small networks that allow people in one division to communicate electronically with each other, but not necessarily with fellow workers down the hall.

Electronic mail, also known as "E-mail," made its first appearance at the food and toy company in 1986 and has since proliferated fast. In general, that has not been due to any grand scheme devised by headquarters. Rather, the company prefers that local departments adopt it on their own as they see the need, and more and more do.

Quaker Oats' ...

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