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Article: Airlines hit by 22 per cent surge in passenger complaints
- Article from:
- The Scotsman
- Article date:
- July 25, 2007
- Author:
CopyrightCopyright 2007 The Scotsman. Provided by ProQuest LLC. (Hide copyright information)
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COMPLAINTS about airlines increased by more than a fifth last year
as thousands of passengers railed against delayed and cancelled
flights.
The Air Transport Users Council (AUC) - the UK's aviation industry
watchdog - received more than 12,000 complaints in 2006-7 and warned
that there is "every indication that the current level of demand [for
its assistance
] is here to stay."
However, the true number of people dissatisfied with airlines -
and the compensation they receive as a result of delays or
cancellations - is likely to be far higher. Complaints to the AUC
represent only a tiny proportion of unhappy travellers, as they deal