Article: NCQA Issues Member Connections Standards; Focus on Service, Self- Management - 39 Plans Covering 11M Scheduled Reviews Under Standards

WASHINGTON, Jan. 27 /U.S. Newswire/ -- The National Committee for Quality Assurance (NCQA) has released the final standards and guidelines for Member Connections, the first content area in NCQA's new Quality Plus program. This voluntary set of standards is designed to encourage health plans to adopt innovative practices-such as making more information Web-accessible-that help "connect" members with important information about their health, resources provided by their health plan, their care options and even the costs of different drugs. The standards also assess how effectively an organization helps members understand benefits, self-manage certain medical conditions and check the status of ...

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