Newspaper article from our research archive:
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How to Write an Effective Letter
- Article from:
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The Washington Post
- Article date:
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August 21, 1987
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Copyright informationCopyright 1987 The Washington Post. This material is published under license from the Washington Post. All inquiries regarding rights should be directed to the Washington Post. (Hide copyright information)
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One of the most effective ways to file a complaint is by writing
a letter.
In "How to Write a Wrong," a booklet published by the American
Association of Retired Persons, consumers are advised in writing a
letter of complaint to "be calm but not apologetic; be firm but not
hostile."
For impact, send copies of the letter to consumer organizations
and other executives within the company-particularly if the company
headquarters is located elsewhere.
Among items to include in any letter of complaint, according to
AARP:
Provide your name, address and telephone numbers where you can be
reached during the day and evening.
Describe what you bought and when you ...
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