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How to Write an Effective Letter

One of the most effective ways to file a complaint is by writing a letter.

In "How to Write a Wrong," a booklet published by the American Association of Retired Persons, consumers are advised in writing a letter of complaint to "be calm but not apologetic; be firm but not hostile."

For impact, send copies of the letter to consumer organizations and other executives within the company-particularly if the company headquarters is located elsewhere.

Among items to include in any letter of complaint, according to AARP:

Provide your name, address and telephone numbers where you can be reached during the day and evening.

Describe what you bought and when you ...

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