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Article: Working the HMO System
- Article from:
- The Washington Post
- Article date:
- November 17, 1987
- Author:
CopyrightThis material is published under license from the Washington Post. All inquiries regarding rights should be directed to the Washington Post. (Hide copyright information)
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There is a new realism developing about belonging to a health
maintenance organization. Some HMO members call itdisappointment.
Many-just over half of 460 area readers who wrote us in recent
weeks-are wholly or mainly satisfied with their HMO. But about one
in 10 has mixed feelings, and just over a third are wholly or mainly
dissatisfied.
Like people who go to other doctors, many HMO members are finding
they must look out for themselves. They often must ask for, and
sometimes demand, the care they believe they have coming. They
sometimes must fight for it.
HMOs nonetheless work for many people. And for some people more
than others. They seem to have learned to "work the system." They ...