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Article: OVERSIZED SHOW STRAINS CIVIC CENTER, UPSETS FANS

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Roanoke Times & World News
Article date:
February 22, 2008
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A sold-out room, a huge stage show and multiple ticket-sale Web sites combined to create a logistical nightmare on Feb. 16 at the Roanoke Civic Center.

About 150 people who bought floor-seat tickets for the Keith Urban/Carrie Underwood concert wound up elsewhere in the building. Some had to stand through the show and were not happy about it. But a civic center spokeswoman said that facility employees did the best they could with a bad situation that required lots of last-minute work with the city fire marshal.

"We tried so hard to appease people, and we took a beating," said Robyn Schon, the venue's assistant director of facilities. "When they say you've got to roll with the punches, I ...

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