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NEW YORK

9-11 911 calls show response confusion

New York City on Friday released 19 recordings of telephone calls made to 911 operators from the World Trade Center on the morning of Sept. 11, 2001.

While the calls included a rich example of the valor of the day, they also showed that the emergency response agencies worked as separate fiefdoms, with callers having to tell their stories multiple times as they were transferred from police operators to fire dispatchers or to Emergency Medical Service.

And no one in the 911 system passed along what could have been a life-saving order that had been issued by fire chiefs on the scene: to evacuate the buildings.

Among the recordings was a phone call ...

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