Article: US regulators consider charging Greenberg

Article: Podium: Are call centres the new sweatshops? From a speech by a research associate at the University of Newcastle to the Royal Geographical Society
The Independent - London;  January 14, 1999 ;     700+ words ...CALL CENTRES are offices dedicated to delivering services to customers over the telephone. Call centres are used across a range of sectors, including...Europe has seen a huge growth in these call centres over the last 10 years. One study has...

Article: Call centres -- press note.
M2 Presswire;  March 31, 2000 ;     512 words ......PRESSWIRE-31 March 2000-INDIAN GOVERNMENT: Call centres -- press note (C)1994-2000 M2 COMMUNICATIONS LTD RDATE:31032000 The concept of call centres has rapidly been accepted in the commercial...organisations and the objective of these call centres is to provide single point help to ...

Article: VIEWPOINT: Why Indian summer is drawing to a close.(Call centres in europe play a significant role in the development and enhancement of their brand)
Precision Marketing;  May 12, 2006 ;     350 words ......firms failed to see the potential of call centres to make or break a brand. When protracted...companies initiated the removal of their call centres from Europe to the subcontinent. But it did not take a visionary to foresee that call centres based in countries like India would...

Article: Union fears over 'prison camp call centres'
The Scotsman;  April 19, 1999 ;     700+ words ......Government to extend an investigation into call centres amid concerns that workers in Scotland...hours at a time, raising fears that call centres could replace manufacturing industry...representatives at four English-based call centres, which have not been identified. The...

Article: -MERCHANTS GROUP: Call centres -- change in direction predicted by international benchmarking report.
M2 Presswire;  October 22, 1998 ;     571 words ......PRESSWIRE-22 October 1998-MERCHANTS GROUP: Call centres -- change in direction predicted by...LTD RDATE:201098 The diverse nature of call centres across the globe was highlighted by...figures show a continuing rapid growth in call centres, more than 66 of them are planning major...

Article: Call centres offer better reception Roger Trapp looks at a product that aims to make technology's `satanic mills' more human
The Independent - London;  November 14, 1999 ;     700+ words ......have attracted the same opprobrium as call centres. Often derided by those using them for...technology has been blamed for making call centres what they are, it seems technology also...company, up to 60 per cent of the costs of call centres are attributable to people. Given that...

Article: Hundreds of workers bullied in call centres
The Independent - London;  February 21, 2001 ;     568 words ......and harassment of staff in telephone call centres increased yesterday when the TUC revealed...and poor health and safety practices. Call centres - which employ about 400,000 people...Companies in regions where the growth in call centres is fastest - Scotland, south-east England...

Article: Poor connectivity grapples call centres.
Economic Times (New Delhi, India);  July 29, 2005 ;     343 words ...Jul. 29--For call centres, it was a problem of a different...with skeleton staff. Most of the call centres are located in the city's western...the rains than the downtown areas. Call centres had to grapple with either poor connectivity...

Article: Management responses to union in Australian call centres: exclude, tolerate or embrace?(Contributed Article)
Australian Bulletin of Labour;  June 1, 2003 ;     700+ words ......responses to union activities in 20 call centres in Western Australia. Australian unions have identified call centres as an important sector to organise...substantial literature illustrating call centres as high control workplaces, and therefore...

Article: CALL CENTRES HEALTH PROBE ; New inquiry into 'sweatshops' claim
Evening Mail;  November 30, 1999 ;     280 words ......investigate working practices at telephone call centres after unions claimed they were modern...following a one day strike by workers at BT call centres earlier this month in a dispute over...connected with working practices at call centres, which employ over 400,000 across the...

Article: Identity thieves are infiltrating the call centres.
The Daily Mail (London, England);  October 28, 2006 ;     567 words ......Britain comes into contact with call centres several times a year as more businesses...police officer, up to a tenth of call centres in one city alone have already been targeted. There are some 5,700 call centres in the UK, meaning nearly 600...

Article: The Contact Professionals Alliance Inc.: Myths about Call Centres Exploded in New Report
CCNMatthews Newswire;  July 28, 2005 ;     386 words ......a number of misconceptions about Canadian Call Centres. Myth #1. Most Call Centres are big. Many banks, credit card and telephone...of staff. However, the median staff size of Call Centres in Canada is only 44 full-time equivalents...

Article: Putting call centres in their place.
Labour & Industry;  April 1, 2004 ;     700+ words ...Introduction The number of call centres in Australia, and across the world...developed, so has the popularity of call centres, as organisations seek new ways of serving...Together with the rise in the use of call centres, literature and research on this unique...

Article: Hanging on the telephone Call centres have been called 'the new sweatshops'. But what do their workers think of them? asks Bill Saunders
The Independent - London;  November 1, 1998 ;     700+ words ...Everyone on the outside agrees that call centres must be dreadful places to work. The...production put together." Typically, call centres are rising, almost literally, out of...phoning and image matters. While the call centres are filling the old industrial spaces...