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Water firm fined Pounds 35.8m for poor customer service
- Article from:
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Yorkshire Post
- Article date:
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July 3, 2008
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Copyright informationCopyright 2008 Yorkshire Post. Provided by ProQuest LLC. (Hide copyright information)
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Water regulator Ofwat confirmed yesterday that it was fining
Severn Trent Water a total of Pounds 35.8m for deliberately
providing false information and poor customer service.
Ofwat proposed the fine - the biggest it has ever levied - in
April after ruling that customers had paid higher bills than
necessary because of the failings.
Regulators have spent three months consulting on the fine, and
said yesterday that it was being upheld after representations were
received from two parties, the Consumer Council for Water and Severn
Trent Water.
Ofwat has stipulated the cost of the fine will be borne by
shareholders. "It will not be passed on to its customers," the
regulator said.
The ...