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Article: National Customer Service Awards 2003: The customer comes first Now more than ever organisations have to understand what clients want and how to service those needs. By Kate Hilpern
- Article from:
- The Independent on Sunday (London, England)
- Article date:
- October 12, 2003
- Author:
CopyrightCopyright 2003 The Independent on Sunday. Provided by ProQuest LLC. (Hide copyright information)
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E
ighteen-year-old James Bradley of HSBC was one of the winners of
this year's National Customer Service Awards, revealing how even
relatively new employees in this business area can make a difference
to the success of organisations of all sizes. His employer reports
how Bradley's absolute dedication to his customer service role has
had an impact on how the bank is perceived, as well as how customers
are treated, both of which have an impact on the bottom line.
Little wonder that customer service is becoming increasingly
ingrained in boardroom decisions, says Lorraine Agnew, programme
director for the Awards, which were presented last month at a
ceremony at the Grosvenor House Hotel in ...