Article: Keeping things afloat ; As another torrent of criticism flows his way, Chris Mellor, chief executive of Northern Ireland Water, tells Laurence White that the critics fail to recognise the service improvements achieved already

Northern Ireland Water is the most scrutinised company in the province and probably in the western world, according to its chief executive Chris Mellor. Those who have it in its sights include the Consumer Council - one of the most effective customer organisations in the UK according to Mr Mellor; the Utility Regulator, Iain Osborne; the Environment and Heritage Service, the Drinking Water Inspectorate; its paymasters, the Department for Regional Development and the province's 108 MLAs.

Given that the company is the vehicle which will be used to introduce hugely unpopular water charges - again deferred by the power-sharing Executive for another year - the scrutiny of its performance since ...

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