Article: Funeral director was a leader in the industry

Long after Norman G. Heard sold his family's funeral home in Observatory Hill and retired, he made a point of meeting with families who scheduled visitations and services there.

He'd been raised in that section of the North Side and still knew many of the residents.

"He talked to every family to make sure they were OK. These were his friends, the people he grew up with and the people he went to school with," said James Hahn, a funeral director who worked for Mr. Heard starting in 1974.

Norman G. Heard of Shaler died Wednesday, Nov. 5, 2008, at age 82. In addition to working more than 30 years as a funeral director, he was a local spokesman, leader and teacher in the mortuary industry.

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