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Article: Cheltenham's hotel du vin bucks the trend
- Article from:
- Gloucestershire Echo, The
- Article date:
- June 30, 2009
CopyrightCopyright 2009 Gloucestershire Echo, The. Provided by ProQuest LLC. (Hide copyright information)
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The most important single ingredient in the recipe for success in
the hotel business is having the right staff.
That's the belief of Tom Ross, who has been general manager of
Cheltenham's 49 bedroom Hotel du Vin since it opened in March 2007.
He joined the Winchester Hotel du Vin in 1998 and when Hotel du
Vin took on the former Carlton Hotel in Cheltenham's Parabola Road
it was with him at the helm.
In June last year the company noticed guest's spending was
decreasing. In October Tom took action.
He said: "We trimmed periphery positions, but didn't cut any core
hotel staff. Do that and you're on a downward spiral because
standards drop.
"This meant we were lean going into 2009 with costs ...