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Article: Hertz hopes photo scanning of rental cars will stem damage losses
- Article from:
- The Boston Globe (Boston, MA)
- Article date:
- August 19, 2009
- Author:
CopyrightCopyright 2009 The Boston Globe. Provided by ProQuest LLC. (Hide copyright information)
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WASHINGTON - Hertz Global Holdings Inc. is testing photographic
equipment that will scan its vehicles for dings and dents before and
after a rental to boost damage payments and save time.
The company currently loses about $170 million in damage payments
a year, Mark Frissora, chairman and chief executive, said in a
telephone interview Monday.
The photo system is part of a broader plan to use technology to
increase efficiency and improve customer service, Frissora said. The
equipment produces a high-resolution, digital photograph of the
rental car, and will compare before and after pictures for
differences, Frissora said. Hertz employees currently walk around
the vehicle and mark any damage ...