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Article: Franchisees say Dunkin's brewing trouble ; Corporation accused of a campaign to fine or purge shop owners
- Article from:
- The Boston Globe (Boston, MA)
- Article date:
- September 23, 2009
- Author:
CopyrightCopyright 2009 The Boston Globe. Provided by ProQuest LLC. (Hide copyright information)
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Dunkin' Donuts franchisees, embroiled in more than 350 lawsuits
with the coffee chain, are accusing the company of aggressively
targeting shop owners in an effort to terminate store agreements and
collect hefty penalties for alleged contract violations.
Miami lawyer Robert Zarco, speaking yesterday before about 100
franchisees at a meeting of the Dunkin' Donuts Independent Franchise
Owners in Worcester, warned that the Canton-based coffee chain has
turned its loss prevention department into a "profit center" and
gone after franchisees for infractions that include improper tax
filings, unauthorized transfers of the business, and cracked floor
tiles, among other claims, as a way to increase ...