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Article: Bill estimates? We don't need them
- Article from:
- The Independent (London, England)
- Article date:
- October 17, 2009
- Author:
CopyrightCopyright 2009 The Independent - London. Provided by ProQuest LLC. (Hide copyright information)
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Thump. The fuel bill lands on the doormat, telling you, in its
own almost unfathomable way, how much gas and electricity you've
used. Rather, your supplier has guessed your consumption by
"estimating" your bill, because you were out when the meter reader
called, or they didn't send one.
Can you think of any other industry where this happens? Does the
phone company call and say: "We're going to charge you 250 this
quarter, because we know you like a natter"; does the checkout
assistant at the supermarket suck in her breath and say: "Ooh, looks
like about 60 to me."
If the figure appears too large, you (the customer) has to check
the ancient whirring meter and call the company - at your own ...