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Article: Chrysler dealers in limbo, New owners silent on company's future
- Article from:
- Charleston Gazette
- Article date:
- October 28, 2009
- Author:
CopyrightCopyright 2009 Charleston Gazette. Provided by ProQuest LLC. (Hide copyright information)
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The Associated Press
DETROIT - Chrysler has been sending its dealers back to class,
reminding them about the importance of courtesy and communication:
Always return phone calls. Limit wait times. Open doors for
customers.
However, the automaker isn't following its own advice.
New management has said little about plans to revamp Chrysler's
ailing lineup and return the once-great company to profitability.
Dealers are left to wonder what they'll be selling this time next
year, even as they struggle to unload unpopular models from their
lots.
The lack of communication is a symptom of an automaker so focused
on its grand plan that it may be overlooking the basics of running
the business.
That ...