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Article: Cash registers really care
- Article from:
- Chicago Sun-Times
- Article date:
- December 1, 1999
- Author:
CopyrightCopyright 1999 Chicago Sun-Times. (Hide copyright information)
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Many people have an occasional bad day - a day when they're cranky
with others and say impolite things.
But computerized cash registers at checkout counters hardly ever
have a bad day.
Sure, they physically break down occasionally, just as people do.
But they're almost unfailingly polite. Just look at the receipts
you get from these cash registers.
"Thank You. Please come again!"
That's from a post office.
Let's not read too much into that receipt, but you should notice a
couple things:
The "You" on the receipt is capitalized, which means the computer
thinks you're an important person, which you are.
Another receipt, from a big store, says "Service is Job One."
There's no "Thank you" on that ...