Financial institutions know little about their customers. (New Economy...

Australian Banking & Finance;  November 15, 2001 ;     700+ words ......sort of relationship customers want, and unless banks address these issues...was important for banks to focus on their customers, and to not let technology...interaction within banks has succeeded in providing customers with what is arguably...

Banks offer customers just half their illegal fees back

Belfast Telegraph;  March 9, 2007 ;     417 words ......next few weeks. Banks may then fight court cases brought by customers demanding full refunds...future liabilities of banks and building societies...charges. But some banks charge their customers an hourly rate Inadequate...information about charges, banks have made low settlement ...

Grand Island, N.Y., Firm Provides ATM Benefits for Customers of Small...

Buffalo News (Buffalo, NY);  June 7, 2004 ;     700+ words ......relationship has allowed the banks' customers to bank and pay bills...online well before customers of some larger banks had those services...ATM networks that banks can join, sometimes for a fee, to give their customers broader reach. But...

Watchdog report: `If it moves, the banks will charge you for it' After...

The Independent - London;  March 21, 2000 ;     602 words ......government-commissioned report into banks and their overcharging of customers by as much as pounds...patrons themselves. Banks are notorious for hitting customers with obscure charges...cheques - which mean banks, not the customers, keep the interest...

Banks Tailor Services, Sales Pitches Based on Customers' Profitability.

Knight Ridder/Tribune Business News;  March 19, 2002 ;     700+ words ......Carolina's largest banks have begun measuring...of each of their customers. And they are using...measure profitability, banks are gathering and...more data on their customers and their transactions...then we will lose customers. During the 1990s...not a priority for banks. The focus ...

Banks `out of touch with the needs of customers'

Sunday Star-Times;  August 25, 1996 ;     473 words ......products and the 80% of customers that lost the banks money. And that, said...customer base. And few banks understood why some customers remained and others...the most desirable customers." The challenges facing banks were similar to those...

MORE BANKS BACK CHARGES FOR CASHPOINT CUSTOMERS

Evening News - Scotland;  November 23, 1999 ;     285 words ......introduce a GBP 1 charge for customers from other banks who used its machines...existing charges. Some banks already charge their own customers when they use a rival...does not charge rival banks' customers for the use of Bank of...

ATM customers won't be charged twice, say banks.(News)

Daily Record (Glasgow, Scotland);  March 29, 2000 ;     290 words ......ITAIN'S money-grabbing banks yesterday caved...away with charging customers twice to get at...but not both. But customers may still pay to use machines at banks other than their...Barclays will charge customers of other banks to use their machines...

Technology: Playing To Win The Payments Game - If Banks Are To Keep Their...

The Banker;  May 1, 2003 ;     700+ words ......income streams. Banks will have to manage...required to serve customers across new electronic...this service to customers, merchants must first apply to their banks, which will then...accepted, each of the banks will display the merchant's account and customers can simply click...

Converting to a Relationship: Banks Need to Tap Young Service Seekers to...

PR Newswire;  November 16, 2006 ;     700+ words ...New Research Shows Loyal Customers Are Scarce at Large Banks, and Large Banks Are Paying...valuable relationship customers, banks can realize a significant...versus 24 percent of customers from community banks and 26 percent from credit...

Supplement: Xerox - Retail Banking - Personalise Or Perish - Retail Banks'...

The Banker;  December 1, 2007 ;     700+ words ...Banks are struggling to communicate with their customers. A new survey by...argues that retail banks must communicate...personalised way with their customers if they are to avoid...real risk of losing customers to more nimble competitors. Retail banks' data barrier Significantly...

BANKS HEAD TO THE OFFICE IN SEARCH OF CUSTOMERS.(Business)

Seattle Post-Intelligencer (Seattle, WA);  April 13, 1998 ;     504 words ...Banks used to figure they could get customers just by having their...place to go trolling for customers is at the office. Bank-at-...around for years, but banks are taking a renewed...planning. In looking for customers in offices, the banks are venturing into a...

Customers don't know your product repertoire: after three years and...

Australian Banking & Finance;  April 30, 2002 ;     385 words ......poll of bank branch customers at super-regional and national banks conducted by NewGround...wake-up call for banks -- their customers are not having a...they accept that banks are going to charge fees, but in return customers are demanding better...

ATMs getting cheaper to use: As competition grows, banks cut fees that...

Baltimore Sun (Baltimore, MD);  April 5, 2006 ;     700+ words ......should benefit as banks try to lure customers with more convenience...those hassles. Most banks don't charge their customers for using their ATMs...say, could draw more customers and engender customer loyalty. Banks have embraced consumer...

BANKS are making customers pay for the State bailout by passing on higher...

Irish Independent (Dublin, Republic of Ireland);  November 14, 2008 ;     545 words ......credit card fees up BANKS are making customers pay for the State...advocates have accused banks of gouging customers to help fund the...credit provision to customers. The banking spokesman stressed that banks were forced to apply...