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Article: E-Trade's Growing Pains; Complaints Rise as Online Broker Wrestles With Technical, Hiring Troubles
- Article from:
- The Washington Post
- Article date:
- June 18, 2000
- Author:
CopyrightThis material is published under license from the Washington Post. All inquiries regarding rights should be directed to the Washington Post. (Hide copyright information)
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"I'm as paranoid as the next guy," Christos Cotsakos, the chief
executive of E-Trade Group, admits. And the route to the Vietnam
veteran's corner cubicle bears that out.
Signs remind employees to "badge in, badge out"--swipe their
identification cards across an electronic reader as they traverse the
campus that houses most of the online broker's executives. "It's like
Fort Knox here," one baffled worker observes.
A glass-domed room full of computers, called "the egg," is dead-
bolted. War-related mantras grace the walls. "Who you have in the
foxhole with you is critical when they yell 'incoming,' " one reads.
Lately, the threat looming ever larger at E-Trade is one that no
admonition or ...