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Article: Listen Closely When Buying Hearing Aids: Pitfalls Abound; Customers Find Trial Period Can End Too Soon
- Article from:
- The Washington Post
- Article date:
- September 4, 2005
- Author:
CopyrightThis material is published under license from the Washington Post. All inquiries regarding rights should be directed to the Washington Post. (Hide copyright information)
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Sometimes consumers get the feeling corporate America has turned a
deaf ear to their complaints. But the hearing aid industry?
Just ask Janet Bell -- but make sure to speak up.
When Bell, 79, bought a pair of Miracle-Ear hearing aids at Sears
in the Westfield Shopping Center in Wheaton two years ago, she wanted
what every hearing-impaired consumer wants -- simply to hear
better. The retired Montgomery Country librarian's hearing had
deteriorated so much that she hesitated to go to her church and book
club meetings.
"I felt like a lump sitting there and not hearing what anybody was
saying," she says. "I was ready to give up going anywhere."
After an audiologist examined her and suggested ...