Article: Travelers forgive JetBlue; investors not so generous

NEW YORK -- Memories of the Valentine's Day ice storm that grounded more than a thousand JetBlue flights and tens of thousands of passengers didn't stop Suzanne Dohm from flying the New York airline.

"One incident like that is not going to turn me off. Those were extraordinary circumstances," said Dohm, of New York, while waiting on a recent day for a JetBlue flight at John F. Kennedy International Airport. "I know what it was like that day. It was horrible."

JetBlue flies a variety of routes from Oakland International Airport and from San Francisco International Airport.

Customers may be willing to forgive the airline that offers free snacks and DirecTV at every seat, but investors have ...

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