Article: A sweet holiday tradition

The showroom at Knoll furniture smells like cloves, chocolate, and molasses. On two long conference tables, employees are setting out boxes and bags of cookies: penny-sized gingersnaps, radiant iced snowflakes, fluffy white divinity candy, and long, crisp biscotti. Employee Rob Manziano is called to reception to pick up a package. It turns out to be six varieties of homemade fudge sent from his mother - and just in time. It's Manziano's contribution to the company's annual Christmas cookie event.

Six years ago, instead of sending gift baskets to their co- workers in other cities, the Boston branch of this North Carolina- based office and residential furniture company started sending boxes ...

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