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Article: British Airways loses sales to Virgin, Ryanair
- Article from:
- China Daily
- Article date:
- December 23, 2004
- Author:
CopyrightCopyright 2004 China Daily. Provided by ProQuest LLC. (Hide copyright information)
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Andy Hunt, founder of US vacation-home developer Clearsky Property
Ltd, switched his nine flights a year between London and Florida to
Virgin Atlantic Airways Ltd after he tired of "surly" service from
British Airways Plc.
"I hated flying BA," says Hunt, who is based in Romsey in southern
England. "All you hear is whining about strikes, staff problems and
passenger delays."
British Airways, once Europe's biggest airline, is losing trans-
Atlantic business travellers to Virgin Atlantic and passengers on
flights within Europe to Ryanair Holdings Plc as unions fight efforts
to cut costs. The defections have led London-based British Airways to
three straight years of falling sales.
Service has ...