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Article: Shying Away From the Poll Position; Some Health Plans Resist an Effort to Find Out if the Customers Are Happy
- Article from:
- The Washington Post
- Article date:
- April 27, 1994
- Author:
CopyrightThis material is published under license from the Washington Post. All inquiries regarding rights should be directed to the Washington Post. (Hide copyright information)
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The federal government is having a difficult time persuading
some major health plans to join a nationwide survey of patient
satisfaction.
The survey is intended to provide comparative information about
hundreds of health plans that participate in the Federal Employees
Health Benefits Program. It has been proposed by the Office of
Personnel Management, which manages the health benefits of
government workers, and the not-for-profit Center for the Study of
Services (CSS), which publishes Washington Consumers' Checkbook
magazine.
The results will be made public to help people decide which
plan to join, OPM and CSS officials said.
Enabling consumers to compare the quality of health plans ...