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Family Business in the Middle East: An Eexploratory Study of Retail Management in Kuwait and Lebanon
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Family Business Review
- Article date:
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March 1, 2006
- Author:
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;
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Copyright informationCopyright Blackwell Publishing Mar 2006. Provided by ProQuest LLC. (Hide copyright information)
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The Middle East is a growing, lucrative marketplace that has recently captured the interest of the world for political as well as economic reasons due to the War in Iraq, which began in 2003. This exploratory study examines the relationship between retail small/medium enterprises (SMEs) that are family business owned, organizational commitment, and management and employee perceptions of customer service on a number of dimensions. The results suggest that managers and employees of family-owned businesses in the Middle East behave in ways similar to those in Western countries; however, there are differences, probably related to cultural characteristics. The Middle East is a richly diverse ...
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