Article: Rockwell SSD announces call center simulator

Rockwell International Corporation Switching Systems Division has announced the Call Center Simulator application for its Spectrum(TM) Integrated Call Center System. The software in the Call Center Simulator, which uses powerful technology developed for the Space Shuttle and Star Wars Defense Systems by Rockwell International's Science Center, is designed to simulate hours of call center traffic in seconds and identify potential problems, allowing call center mangers to select, evaluate and revise solutions to optimize call center performance in a risk-free environment.

By providing the Call Center Simulator with call center benchmarks and entering the expected number of calls or the ...

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