Article: Hospital Nursing Satisfaction With Clinical Laboratory Services: A College of American Pathologists Q-Probes Study of 162 Institutions

Context.-Monitoring customer satisfaction is an important and useful quality improvement tool and is required of most clinical laboratories in the United States.

Objective.-To survey the level of nursing satisfaction with hospital clinical laboratory services.

Design.-Participating laboratories provided information regarding laboratory demographics and practices. These laboratories then surveyed hospital nursing personnel regarding their level of satisfaction with defined aspects of laboratory service.

Setting.-College of American Pathologists Q-Probes laboratory quality improvement study in 162 hospital laboratories.

Main Outcome Measures.-Nursing overall satisfaction score (ranging from ...

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