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Article: Hospital Nursing Satisfaction With Clinical Laboratory Services: A College of American Pathologists Q-Probes Study of 162 Institutions
- Article from:
- Archives of Pathology & Laboratory Medicine
- Article date:
- December 1, 2006
- Author:
CopyrightCopyright College of American Pathologists Dec 2006. Provided by ProQuest LLC. (Hide copyright information)
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Context.-Monitoring customer satisfaction is an important and useful quality improvement tool and is required of most clinical laboratories in the United States.
Objective.-To survey the level of nursing satisfaction with hospital clinical laboratory services.
Design.-Participating laboratories provided information regarding laboratory demographics and practices. These laboratories then surveyed hospital nursing personnel regarding their level of satisfaction with defined aspects of laboratory service.
Setting.-College of American Pathologists Q-Probes laboratory quality improvement study in 162 hospital laboratories.
Main Outcome Measures.-Nursing overall satisfaction score (ranging from ...