|
|
Article: Client service culture
- Article from:
- The CPA Journal
- Article date:
- June 1, 1997
- Author:
CopyrightCopyright New York State Society of Certified Public Accountants Jun 1997. Provided by ProQuest LLC. (Hide copyright information)
|
When you ask CPAs in public practice about their firm culture, the first thing you will hear from many of them is their dedication to client service and how attending to client needs is the focal point of what their firm is all about.
Saying that You Have a Service Culture Doesn't Make It So. One way of understanding what a service culture should be is by looking at what a service culture should not be-a failed attempt. Once upon a time there was a national accounting firm (the product of an untold number of mergers), where they published their service culture motto for all the world to see. At an earlier meeting of their leaders, there was an agenda item calling for the creation and ...