Article: Microsoft Xbox Phone Staffers Giving Away Private Information; Hijackers are getting access to Xbox Live gaming accounts, credit cards and PayPal accounts by repeatedly calling customer service representatives.

Article from:
eWeek
Article date:
March 22, 2007
Author:
Copyright

Hijackers are getting access to Xbox Live gaming accounts, credit cards and PayPal accounts with repeated calls to support staff, who are easy prey for social engineering stunts.

Going against Microsoft's own privacy policy , Xbox Live telephone support personnel are giving away gamer tags based on made-up information. One gamer who requested anonymity shared with eWEEK a taped telephone conversation in which he called the Xbox Live phone support number on March 21 and wound up getting a valid gamer tag based on simply making up a name and the state in which he supposedly lives.

An excerpt of the conversation:

Gamer: "I'm trying to link my gamer tag to Xbox Live so I can log in on the ...

Read all of this article with a FREE trial

Related newspaper, magazine, and journal articles:

Article: Microsoft aims Xbox Live at female market.(PRODUCT ...
The Online Reporter;  February 6, 2009 ;     700+ words ... ... Xbox Live and 1,600 Xbox Live points that can be used ... and subscriptions to Xbox Live and Netflix. Microsoft ... provided a profile of personal information and who want to be "brand advocates." An Xbox Live Gold subscription at ...

Article: Xbox Live Offers New Levels, Features and Premium ...
PR Newswire;  September 8, 2005 ;     700+ words ... ... of online multiplayer gaming service Xbox Live(R) will be available in North America ... this holiday. In addition to the free Xbox Live Silver membership available to every ... their gaming experience with a 12-month Xbox Live Gold membership. Gamers looking for ...

Article: Xbox Live Bursts Through 350,000-Subscriber Mark as ...
PR Newswire;  March 4, 2003 ;     700+ words ... ... subscribers worldwide have joined the Xbox Live(TM) online game service. In addition ... using voice communication across all Xbox Live games, players now can enjoy downloadable ... MechAssault(TM)," the popular Xbox Live-enabled game from Microsoft Game Studios ...

Article: Xbox Live One Year Later: Online Gaming Surges in ...
PR Newswire;  November 18, 2003 ;     700+ words ...From Sioux Falls to Seoul, Xbox Live(TM) gamers are celebrating the one-year anniversary of Xbox Live, the fastest growing unified broadband ... growing community half a million strong, Xbox Live gamers have an insatiable appetite for ...

Article: Xbox Live Starter Kits Virtually Sell Out in First ...
PR Newswire;  November 22, 2002 ;     700+ words ...Sales Hit 150,000 in First Week as Xbox Live Players Storm the Online Arena, Making Xbox Live the First Broadband Service to Surpass 100 ... Microsoft Corp. today announced that the Xbox Live(TM) service, the first comprehensive ...

Article: Xbox Live Online Gaming Community Doubles in Just ...
PR Newswire;  July 20, 2005 ;     700+ words ... ... personalized and social online experiences, Xbox Live(R), the premier global online console ... million gamers from around the world. Xbox Live continues to grow exponentially, having ... year -- the equivalent to adding one Xbox Live member every 30 seconds. (Photo: NewsCom ...

Article: Xbox Live Subscriptions Double Expectations.
PR Newswire;  January 7, 2003 ;     700+ words ... ... indicates playing video games online via the Xbox Live(TM) service is quickly becoming the ... thrill seekers. Since the introduction of Xbox Live less than 60 days ago, more than 250 ... in the first month of availability, Xbox Live Starter Kits outsold by 86 percent the ...

Article: Xbox Live Sets New Online Gaming Benchmark.
PR Newswire;  January 20, 2005 ;     700+ words ... ... history, Microsoft Corp. today announced that its Xbox Live(TM) online gaming service has set a new standard ... features and services found only on Xbox and Xbox Live." The success of Xbox Live reinforces a stellar holiday season for the Xbox ...

 
 
Newsweek Harper's Magazine The Washington Post Chicago Tribune Crain's Chicago Business PRNewswire Pediatric News The Nation Advertising Age The Economist (US) A FREE trial gives you access to over 80 million articles! Access over 6,500 publications with a FREE trial!

Find articles, research, and archives