Article: Do business schools need formal quality assurance systems?

YES THEY DO, SAYS CHRIS GREENSTED. BUT THEY NEED TO BE DONE PROPERLY

No-one questions the need for quality in business schools.

So do all staff strive for quality or is there a need for formal quality assurance (QA) systems to facilitate the journey to perceived high quality? Some rather negative quotes that may be heard around business schools include:

Quality assurance is sooo boring!

I am/we are perfect - it's the others that are the problem!

We have a Quality Department (aka the quality police) for that QA stuff so it's not my job or responsibility

Competition and quality management

Business education today is a global industry. The days of relatively cosy local markets with captive ...

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