Fit for the Future - part four of a six part series introducing systems thinking, by John Seddon.
To summarise the arguments of the first three steps: The major disease of 20th century organisations is in their design and management. If we want to achieve a quantum leap in performance, we have to be prepared to change the way we think. In step one, I exposed the problems associated with designing and managing organisations as topdown functional hierarchies. In step two, we began to look at the organisation in a better way, from the outside-in. In step three, we looked at the idea of organisational capability - what is predictable about what is happening between you and your customers? If ...