Article: Minding your business-meal manners?

Manners matter. The ability to get along with people and to make them feel comfortable is important in every workplace. An employees manners can keep or lose a customer. And when the goods and services your organization provides are readily available elsewhere, a polite, professional manner can make a critical difference.

Manners, both good and bad, can also become simply a matter of habit. For example: People who chew with their mouths open during a business lunch or who interrupt meetings to take noncritical phone calls are probably not trying to be rude. More likely, they are unaware of the message their behavior is sending.

Most employees have countless opportunities to demonstrate ...

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