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Active Listening vs. Effective Listening

Making changes through effective listening requires crisis negotiators to consider a new approach from what we have tried in the past when communicating with those people in crisis. Effective listening requires us to combine three primary components of negotiation to identify the true motives of those in crisis and to successfully resolve many of these critical events without further injury to those involved.

Consider how active and reflective listening skills, empathetic listening and the concept of "the three components of you" may be applied to create a technique of effecting change through negotiation.

Skills-Based Training

Active and reflective listening are the fundamental skills to ...

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