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ARCTIC FREEZER PLANT
- Article from:
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Journal of the International Academy for Case Studies
- Article date:
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November 1, 2008
- Author:
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Copyright informationCopyright The DreamCatchers Group, LLC 2008. Provided by ProQuest LLC. (Hide copyright information)
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CASE DESCRIPTION
The primary subject matter of this case concerns managing diversity issues in the workplace and the application of total quality management principles. Specifically, an appliance manufacturer is experiencing challenges involving Somali refugees who comprise a significant percentage of the plant's available labor pool. These challenges include quality and productivity problems caused by the Somali workers' lack of English skills and adherence to cultural and religious customs, as well as by the plant's own poor preparation to manage this group of employees. The case has a difficulty level of three or four, appropriate for junior or senior level students. The case is designed ...
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